01
Customer Support Agent
Resolves customer queries end to end, around the clock, and escalates only what actually needs a person.
- +Real-time ticket triage and intent classification
- +Knowledge-base resolution with citations
- +Refund and compensation workflows
- +Confidence-based escalation to human agents
▸ refund $127.50 processed · confirmation sent
02
Sales & Lead Agent
Qualifies inbound leads, sequences outreach, and keeps the CRM current without anyone typing.
- +Lead qualification and scoring
- +Outreach sequencing per account
- +Meeting scheduling via calendar integrations
- +Automatic CRM record updates
▸ orchestrator: spawning sub-agent · lead #3391
03
Research & RAG Agent
Searches your private knowledge base and returns answers that cite their sources, or says it does not know.
- +Private document retrieval
- +Multi-source synthesis with citations
- +Hallucination-controlled generation
- +Continuous re-indexing as content changes
▸ retrieved 47 relevant documents in 0.28s
04
Operations Agent
Executes multi-step workflows across your internal tools, with approval gates wherever money or records move.
- +Data entry and reconciliation
- +Scheduled and event-triggered reporting
- +Workflow orchestration across tools
- +Human-in-the-loop approval steps
▸ action agent: initiating workflow · order #44219
05
Monitoring Agent
Watches metrics and logs continuously and raises the alarm while the issue is still small.
- +Anomaly detection across metrics and logs
- +Uptime and performance tracking
- +Automated alerting with incident summaries
- +Trend analysis for early fixes
▸ all systems nominal · uptime 99.97%
Custom roles
If the role you need is not listed, it gets built the same way: narrow scope, full audit trail, human approval where it matters. The directory grows one proven role at a time.